Amazon Prime Video error code 5004 on Smart TV - Steps to resolve

 About PrimeVideo error code 5004:

However, one might get some technical errors eventually with time unlike some other streaming entertainment services. Certainly such technical issues hinders the streaming experience of the Amazon Prime users.  

Amazon Prime experiences one of the most common forms of technical errors which is Amazon Prime Video Error Code 5004. This post deals with the causes and the steps to fix this Amazon Prime Video error code 5004.

Amazon Video error code 5004 is an authentication error type which usually occurs when you are try to sign in to Amazon Prime servers on any of your streaming devices.

But does that mean that you no longer will be able to access any of your favorite content on Amazon Prime? Absolutely no! No to worry as this post compiles all the main information you need to fix Amazon Prime video error code 5004 when it occurs.

Causes for Amazon Prime Video Error Code 5004?

Before going ahead and digging into the problem solving the error code 5004, we should understand the reason why this amazon prime video error 5004 has occurred. There are many reasons to cause these errors, on that we are mentioning some of the following points that will cause error 5004 for amazon primevideo.

• Internet connection
• In case you are using VPN or Proxy server.
• Using Firewall either on your network or computer.
• Expired Amazon Prime account/app.
• Corrupted cookies and cached data.
• Antivirus and other security software installed.
• Windows firewall blocking the prime videos.
• Your browser is not updated.
• Amazon Prime Video app not updated.
• Any Bug problem with the Amazon Prime app.

Troubleshooting Steps to Fix Amazon Prime Video Error Code 5004:

There are many solutions to this problem of Amazon Prime video error code 5004. Once you have known the causes now, it is easy for you to understand the solutions. You have to go through all the solutions properly. There do exist quick and easy solutions to this error. There are diverse solutions according to different situations of the users. So, first, go for the solution that fits your situation the most. Here are some widely used remedies to fix Amazon Prime error code 5004;

First Method: Make Sure That Your Internet Connection Is Stable

Firstly, without jumping to any other solution, check that if your internet connection is stable or not. If the internet is not stable, then it is obvious that you won't enjoy your Amazon Prime videos online. You need first to see if you have access to the internet. Furthermore, run a speed check to witness the stability of the internet if you want. Here are some short steps;

Step 1: Open the settings of your PC/PS4 or Xbox.

Step 2: Click on the section of connections.

Step 3: Click on the Wi-fi option and see if access is available or not.

Step 4: If not, try turning your connection off and on after few minutes or contact your connection provider.

Second Method: Check Your Amazon Prime Account Status, Is Active or Not.

Secondly, there might be a situation where your account would be inactive. If the account is not active, you will deal with this issue in that case also. You need to make sure that your account is active so that you could tackle this issue.

Step 1: Open your website of Amazon Prime account or app.

Step 2: Log in to your account and see if you are account is active or not.

Step 3: Activate your account to enjoy your Amazon Prime videos.

Third Method: Reinstalling Amazon Prime Video Mobile App

If you are streaming through devices like Xbox, ps4, or Apple Tv, this issue will occur someday. Sometimes the app gets outdated or you have not updated for a long time or has a bug with that. You have to uninstall the App and again install the primevideo app to get rid of this error 5004.

Step 1: You need to delete your Amazon Prime video app.

Step 2: Download and reinstall the Amazon Prime video app.

Step 3: See if the obstacle is solved yet.

Fourth Method: Disable Proxy, VPN, Firewall, and Other Installed Antivirus Security software

There are some changes when you encounter this problem when you have enabled any proxy, VPN, firewall, or any other antivirus security programs on your device. These elements are sometimes the cause of connectivity issues. VPN and proxy cause traffic encryption due to which users face this issue. It would help if you disabled all the proxies, VPN, firewalls, or any antivirus security programs. You can uninstall all the security programs on your PC and can disable proxy or VPN online.

Step 1: You need to open your chrome.

Step 2: Open the settings of your chrome.

Step 3: Open the proxy settings.

Step 4: Disable proxy.

Fifth Method: Clear Cache and Cookies of Your System Web Browser

This solution is applicable if you are accessing your prime video on a Laptop/system/PC web browsers. Sometimes the data becomes corrupted; it causes conflict with the real website data that causes this error 5004. So after clearing the cache the old local data that has been saved by the browser will clear. That would help if you got rid of this hurdle. You can follow below steps to do this;

Step 1: Open your internet web browser like chrome on PC.

Step 2: Go to history or press "control H."

Step 3: You will have a new bar open from where you can clear the cache.

Step 4: You click on 3 dots at the top right then go to setting.

Step 5: Go to Privacy and security setting.

Step 6: Clear browsing data and cookies and other site data.

Once you done the above steps then click on reload and it might get ridt of this primevideo error 5004.

Some additional Solution to Fix Amazon Prime error code 5004:

Suppose you have tried all the above options and can not eliminate the Amazon Prime error code 5004. You can continue watching your favorite videos only by downloading the Amazon Prime video on your PC. You can easily download the Amazon Prime video in no time. These are the few simple steps to download the Amazon Prime video.

Step 1: Firstly, keep in check that your device is connected to the Internet connection.

Step 2: Look for the prime title you are willing to download.

Step 3: Open the video details.

Step 4: Click on the download option.

Step 5: Wait for the Amazon Prime video to download.

Conclusion: Hope the above steps solve your amazon prime video error code 5004. If not then you may have to consult with the support team.

If you are new and don't have idea about PrimeVideo TV and/or Amazom TV then please check below details:

Info about amazon primevideo:

Undoubtedly, Amazon PrimeVideo is the one of the most trusted and useable entertainment online streaming services brought up in the internet world. You could stream any video that you will like whether it's your latest TV show, a movie or other on-demand films with any ads interruption. Fortunately, you are never going to face any shortage of fresh content as well as old content when it comes to keep you entertained.